Recovering From a Service Mistake
Mistakes do happen. In this course, learn how to turn mistakes into wins. Learn a five-step process to win back the customer’s trust and make sure that same mistakes do not happen again. Find out:
- The impact of service mistakes
- The importance of having a process to use when a mistake happens
- Why saying sorry isn’t enough
- How to recover from a mistake so that the customer loves you even more than before